Frequently Asked Questions

Delivery & Packaging

Where do you deliver?

We deliver to all states in the United States except Alaska and Hawaii.

How do I know when my meals will arrive?

Once you place your order, you will receive an email with an approximate date. Once your order is shipped, you will receive an email with tracking information. You can use this to monitor the progress of your delivery.

Can I track my delivery?

Yes, once your order has shipped, you will receive a tracking link via email to follow your package until it arrives.

Is there a delivery fee?

The more you order, the more you save! All our meals are shipped directly from our culinary center located in beautiful Denver, Colorado. Shipping fees range from $14.99-$24.99 per order, based on the quantity ordered.

Where is Whole Harvest located?

The Whole Harvest culinary center is located in Denver, Colorado, where all of our amazing meals are shipped from.

How is the food packaged?

We use three different packaging methods to ensure your meals stay fresh and flavorful. Check out the differences below!

  1. Vacuum Sealed - Many of our meals are sealed using a vacuum seal method which helps to lock in freshness and flavor.
  2. MAP Sealed - For salads and meals with fresh leafy greens, we use Modified Air Packaging (MAP), which is ideal for maintaining crispness but should be consumed first. 
  3. Lidding/Heat-Sealed - Soups and meals with sauces are packaged using a lidding/heat-sealed method, which helps preserve the dish's flavor and texture.

Our meals are packaged on-site by our team in Denver, CO, and shipped out the same or next day after being cooked to ensure you receive them at their peak freshness.

Are the meals delivered fresh or frozen?

Our meals are delivered fresh, never frozen, so you can enjoy them at their peak flavor. Our boxes are packed with an insulated liner and gel ice packs to keep the product chilled (not frozen) and at a food safe temperature for the duration of transit. It is normal to see the gel packs thaw during transit. As long as the food is cool to the touch and gets refrigerated upon arrival, the food is safe to consume and enjoy. Please reach out to us (here) if you have any questions regarding the condition of your meals upon delivery.

What should I do if I receive a damaged or incorrect order?

If you receive a damaged or incorrect order, please contact our customer support team within 24 hours, and we will make it right, either through a replacement on a future shipping date or a refund.